Customer Support Automation
Faster answers for customers. Less repetition for your team.
A large share of support messages ask the same things: prices, availability, delivery, schedules, policies. We build knowledge assistants grounded in your own approved content, with clear escalation to a human for anything sensitive, uncertain or high-impact.
Sound familiar?
Common problems we solve
- Your team answers the same questions dozens of times a day.
- Customers wait hours for simple answers outside working hours.
- Knowledge lives in people's heads instead of a shared, updated source.
- Generic chatbots give confident but wrong answers.
What changes
Outcomes we design for
- Instant answers to routine questions
- Lower support workload
- Consistent, on-brand responses
- Visibility into what customers ask
What we build
Components of this solution
Knowledge base setup
We organise your policies, FAQs and product information into a clean, maintainable source of truth.
Website & inbox assistant
A retrieval-grounded assistant that cites your content and says “I don't know” when it should.
Human handover
Clear escalation rules, conversation history for agents and an easy way to take over.
Quality monitoring
Logs, feedback and review routines so answers improve over time.
How it works
A typical workflow
Collect approved knowledge
Ground the assistant in it
Define escalation rules
Review conversations weekly
Good fit for
Who this is for
- E-commerce and online sellers
- Clinics and appointment businesses
- Education providers
- SaaS and service companies
Investment
Chatbot & assistant setups from $400 (indicative)
Indicative starting ranges. Your fixed price is set in the blueprint after we understand scope, integrations, support and risk. Founding-pilot pricing is available for a limited number of early customers.
See pricing detailsLet's scope your customer support automation project.
Join the YukiOshi Flow waitlist, book a demo, or tell us about the workflow you want to fix. We aim to reply within two business days.