Industries · E-commerce
Handle order questions, abandoned inquiries and reporting without adding headcount.
Online stores live and die by response speed. Customers ask about sizes, delivery, stock and returns — often through social inboxes at all hours. We help stores respond quickly, keep every inquiry organised and see what is selling.
Challenges
What slows e-commerce teams down
- High volume of repetitive pre-sale questions
- Orders and inquiries split across Facebook, Instagram, WhatsApp and the website
- Manual stock and sales reporting
- Slow replies that lose impulse purchases
Use cases
What we can build
Product & order assistant
Answers delivery, sizing, availability and return questions from your approved store information.
Inquiry-to-order pipeline
Every DM and form becomes a tracked lead with a follow-up if the customer goes quiet.
Daily sales summary
Automatic report of orders, top products and unanswered inquiries.
Related solutions
Where to start
Lead & Sales Automation
Capture every inquiry, reply faster, and follow up consistently — without losing the human touch.
Learn moreCustomer Support Automation
Answer repetitive questions instantly with a knowledge assistant that knows when to hand over to a person.
Learn moreData & Reporting Systems
Turn scattered spreadsheets into clear dashboards and automatic reports people actually read.
Learn moreStart with one workflow. Measure the result.
Join the YukiOshi Flow waitlist, book a demo, or tell us about the workflow you want to fix. We aim to reply within two business days.